Return Policy

Return Policy

Eldorado Jewellers is committed to complete customer satisfaction. Eldorado Jewellers takes pride in the quality and workmanship of our merchandise manufactured in our state of the art facility, and we are confident that you will be completely satisfied. If you decide to return your purchase made online or over the telephone for any reason at all; Eldorado Jewellers will refund that purchase within 15 days from the original purchase date. Shipping costs will be deducted from amount of refund. The contents of the package must be in their original condition and secure within the box. For your security, do not indicate the contents of the package on the exterior of the box.

Please insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. Jewelry Designs is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by the original sales receipt.

Please mail the package to the address below and confirm that your name and address are clearly printed on the outside of the package.

Eldorado Jewellers
Shop 41 Beach View Mall, 14 Sylvester Ntuli Rd,
Snell Parade, South Beach, Durban, 4001

Eldorado Jewellers will process your return upon receipt of the package. Eldorado Jewellers must confirm that the returned jewelry has not been damaged, or suffered excessive wear and tear during the 15-day period.

Exchange Policy

All exchanges must be accompanied by the original sales receipt. Any item may be exchanged within 30 days. Shipping costs will be deducted form the amount of the exchange.

Refund Policy

Please note that a refund can take up to 7 days.